Returns & Exchanges Policy – Shadows of Greece

At Shadows of Greece, each product is handmade, unique, and crafted with love and attention to detail. However, we understand that there may be a need for a return or exchange. That’s why we have created a policy that ensures fair terms for both you and the handcrafted nature of our creations.

  1. Returns & Exchanges
  • Timeframe: Returns or exchanges are accepted within 14 days from the date of receipt.
  • Conditions:
    • The product must be returned in its original condition, without signs of use or damage.
    • It must be accompanied by the proof of purchase or invoice.
    • Due to the unique and handmade nature of our products, we do not accept returns due to a change of mind.
    • Specially designed, personalized, or custom-made orders cannot be returned, unless they have a defect.
  1. What happens in case of a defective product?
  • Since each piece is handmade, slight variations in design or color are natural and are not considered defects – they are part of the product’s uniqueness.
  • However, if you receive a product with a genuine defect or if it was damaged during transit, please contact us at info@shadowsofgreece.com within 48 hours of receiving it, including photos of the item.
  • In this case, we will proceed with either a replacement or a full refund, at no extra cost to you.
  1. Return Process
  1. Send us an email at info@shadowsofgreece.com with your order number, the reason for the return, and relevant photos.
  2. We will provide you with instructions on how to return the item.
  3. Once we receive and inspect the product, we will proceed with a replacement or refund.
  1. Shipping Costs
  • If the return is due to a defect or an error on our part, we fully cover the return shipping costs.
  • If the return is for any other reason, the shipping cost is the customer’s responsibility.
  1. Refund Policy
  • If you are eligible for a refund, it will be processed within 10 business days after we receive and inspect the returned product.
  • Refunds are issued using the same payment method used for the original purchase.

For any questions or clarifications, feel free to contact us at info@shadowsofgreece.com